The Crisis of the Marketing Department December 10th, 2019 For every crisis, there is an equal and opposite opportunity.* So when the directors of Peleton – the makers of Millenials’ favouri...
The dangers of an ‘open’ interview December 3rd, 2019 Here’s a simple question: Is the media your friend or your enemy in a crisis? Before I answer, let’s look at some facts: Media are only i...
Poor old Mark Zuckerberg November 19th, 2019 You have to have some sympathy for the founder of Facebook. He is being asked to take on a most difficult job – being a world censor. A...
When A Crisis Causes A Crisis October 7th, 2019 When an organisation that specialises in causing crises, has a crisis itself, it can lead to what the Germans call schadenfreude Las week...
Carbon Offset: An industry heading for crisis September 24th, 2019 When you book a flight nowadays, you are often given the option to offset your carbon. And many of us do. But what does this mean? We can...
Brand London: A crisis in waiting September 17th, 2019 Knife crime is a problem in London, and it seems to be damaging London’s carefully nurtured reputation as tourist destination. Tourism is...
For sure, you’re going to be hacked…so be prepared to react quickly! September 10th, 2019 Most of the crises today revolve around a data breach. So, here’s a tip: assume that sooner or later you’re going to be hacked – no...
Afraid of heights: The Moral High Ground is a Cliff September 4th, 2019 Apple has always been proud of its security. In fact, it is part of the brand when you buy one of the company’s products. When CEO, Tim C...
