On the rebound after a crisis March 4th, 2020 The adage that ‘no news is good news’ can easily be reversed for the media. Now, the catchphrase is, ‘only bad news is news’. So, when Vo...
Internal communications: the big issue February 18th, 2020 Accuracy has one great enemy: speed. In a crisis, both are needed. In a crisis, when facts are scarce and the world wants to know what’s ...
BBC January 29th, 2020 The crisis spiral: When nothing goes right… Over the weekend, the BBC made a small mistake. It played a video of the basketball pla...
How should you look in a crisis January 20th, 2020 Psychologists claim that the way your message comes across is something like this Words you use – 7% Tone of voice –...
The Crisis of the Marketing Department December 10th, 2019 For every crisis, there is an equal and opposite opportunity.* So when the directors of Peleton – the makers of Millenials’ favouri...
The dangers of an ‘open’ interview December 3rd, 2019 Here’s a simple question: Is the media your friend or your enemy in a crisis? Before I answer, let’s look at some facts: Media are only i...
Poor old Mark Zuckerberg November 19th, 2019 You have to have some sympathy for the founder of Facebook. He is being asked to take on a most difficult job – being a world censor. A...
When A Crisis Causes A Crisis October 7th, 2019 When an organisation that specialises in causing crises, has a crisis itself, it can lead to what the Germans call schadenfreude Las week...
